General FAQ

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Q: I have purchased a Barcode Scanner from you where do I download the apps?

A: At the bottom of your order confirmation there is a download link and password. Contact us if you cannot find it.

Q: I am interested in your ‘partner’ or ‘reseller’ programme, can I get more information or how do I sign up?

A: Please send an email to [email protected] with your company details and we will respond with the partner/reseller program details including reseller discounts.

Q: Do you offer discounts for larger orders?

A: Yes we do. Please contact us with volume details

Q: What is the difference between a 1D and 1D/2D barcode scanner?

A: 1D scans linear barcodes (common barcodes with vertical lines) whereas, the 1D &2D scanner scans those, plus QR codes, which are the square barcodes which are less commonly used.

Q: How long does delivery take?

A: Orders are dispatched within 24 hours via USPS. You will get a tracking email once dispatched. Overall the normal delivery time is 2-3 days depending on the customers location.

Q: Can you create a custom application (software) for me?

A: This is possible. Please send details of your requirements to [email protected] and our team will come back to you on whether this is possible and how much it will cost.

Q: What is the warranty period ?

A: The warranty is 12 months.

Q:  How long does the battery last?

A: After continuous use for 8 hours the battery will go from 100% to approx. 20%

Q: Do you have an SDK for the device?

A: Yes, please send an email to [email protected] with your company details and the technical team will provide the SDK

Q: How much is shipping?

A: Shipping is free across the US and Canada. Outside of the US and Canada, shipping is $40 per barcode scanner.

Q: How do I return a device?

A: Please fill out the returns form on this page:

Q: Do I need to order a dock/cradle to charge the barcode scanner?

A: No, the barcode scanners come with a USB charger. The dock/cradle is an optional extra, which allows you to charge a barcode scanner and a spare battery at the same time.

Q: What are the specifications for the device, or do you have more detail on the device features?

A: Yes, a specifications sheet is available for download here

Q: Do your applications come with the barcode scanner or do I have to purchase separately?

A: With a purchase of the barcode scanner you get access to all the apps we have. For more information on the apps, go to and click on ScanSKU Apps in the top menu.

Q: Do you offer a trial or return period?

A: Yes we offer 30 day returns. This means you can try the device and return within 30 days of receiving it for a refund. To be eligible for the refund, the barcode scanner and packaging must be un-damaged.

Q: Where are your offices located?

A: We have offices in Eden Prairie, MN USLondon, United Kingdom and Melbourne, Australia.