Scanning Troubleshooting

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If your scanner is not scanning at all or scanning slowly, please run through the steps below.

1. Reset the Scanning Engine
  • Open the app on the Device called “Scanner” (Blue icon).
  • Click “Settings”
  • Scroll to the bottom of this list and press ‘Reset Scanner”
2. Output Mode
  • Open the app on the Device called “Scanner” (Blue icon).
  • Click “Settings”
  • At the top, ensure the “Output Mode” is set to “Editbox” or “Keyboard” Mode.
3. Reset the Device
  • Open the “Settings” App.
  • Press on the option “Backup & Reset”
  • Press “Factory data reset”. Note: this will remove any apps you have installed and delete any data on the device.
4 Hard Reset
  • Complete ‘hard reset’ by following the instructions here

If none of these options fix your issue, log a request for return by filling out the return form on the contact page.